The terms and conditions for Comstar, LLC services are set forth below
and constitute the complete agreement and understanding (or may
supplement any other contract) between Comstar,
LLC ("Comstar") and you as a subscriber. Comstar reserves the
right to modify this document at any time in efforts to better serve
our customers.
Your continued use of the services provided by Comstar will constitute
your complete acceptance of the terms of this agreement.
Comstar internet access accounts are established for individual subscribers only.
You assume full responsibility for the security of your account password
and agree not to share your password for account access with any other
person. You are solely responsible for prompt notification of Comstar
in the event of the loss or theft of your password.
As a subscriber to any Comstar service, you agree not to use any process, program or tool for determining
or using the password of any other Comstar, Wauknet, or other similar system subscriber.
You agree not to use Comstar services to make unauthorized or unlawful
attempts to access the systems and networks of others.
I understand that unauthorized use of Comstar's internet services includes,
but is not limited to the following examples: illegal or criminal activities;
sending or posting fraudulent or harassing electronic messages (including
"spamming", sending a message's content to an unreasonable number of
mail addresses or message areas, as well as unsolicited mailing of commercial
sales pitches); posting messages to public message areas which violate
any restriction in that area's charter or policy; use, attempted use,
or possession in one's account of programs in order to shut down the
system, defraud other customers, or gain unauthorized access to computers,
networks, file areas or system privileges; taking abusive actions on
IRC servers, such as cloning and running bots intended to take malicious
action; having pictures depicting nudity in any Comstar hosted website,
or on any dedicated or colocated server, or portraying any such site as a
gateway to nudity stored elsewhere; placing files containing commercial
software in file areas readable by the public; hosting, storing, or
transmitting pornographic materials or using any Comstar hosted website
as a gateway to pornographic websites.
I understand that Comstar may immediately terminate my internet
service subscription
at any time, for any reason, and that Comstar can choose to deny any
future access through its services. Questions regarding acceptable use
of your Comstar internet account should be sent to
support@comstarllc.com.
Standard dial-up subscriber accounts are limited to one PPP login per account
at any given time. Multiple-user dial-up accounts, which allow for multiple
concurrent logins to a single PPP account, are available at an extra
cost.
"Unlimited attended use," also called "premium access," subscriber accounts provide access to the
internet without
login time restrictions. However, an account should not be used to run
a server providing an information service over a user's modem connection,
such as an FTP or WWW server. An account should be connected only when
a user is actively using the Internet. Connections that are held for
extended periods of time by automated methods or server software are
in violation of this agreement. Violators may be charged for
excess usage, have their connection terminated and/or account suspended. Accounts with a dedicated modem and static IP
are available at an extra cost.
"Limited use," also called "basic", "standard", and
"national" subscriber accounts provide access to the internet
with a maximum limit on the number of hours included per billing
month. At each billing date, the total hours used for the
preceding month will be tallied. Any overuse in time will be
charged at the applicable hourly rate.
All copyrighted materials, such as images, text, and programs, may
be used only in accordance with applicable federal and state laws and
international treaties. Your use of any such materials is undertaken
by you at your own cost and risk. If you use any materials subject to
copyright protection, you must do so only as expressly permitted. Comstar
is not responsible for your use of copyright materials.
You agree to comply with all copyright notices included in
Comstar websites
or at any other services or networks accessed by you through your
internet access account. You agree to not copy, transmit or retain
data, programs, materials, text, images, information, or the like,
received from or through Comstar, its services, or networks accessed therefrom, except as specifically
and expressly authorized in advance by the owner and supplier thereof.
You agree to comply with all terms and conditions of any other supplier
of services or network provider accessed through or from Comstar in
connection with such service or information, data, programs, images,
materials or the like provided thereby.
You are solely responsible for your use of any "shareware" accessed
through the internet. Comstar assumes no responsibility for your use
of any such material. Shareware may also be subject to copyright laws
and protection. Your use of any such materials is undertaken by you
at your own cost and risk.
Comstar does not control or monitor use of any public domain materials,
images, text, programs, information, data, or the like obtained by any
subscribers through its services or the internet. You assume
all risks regarding the use of such material and whether the material
is in the public domain.
You are solely responsible for and obligated to comply with all proprietary
and restrictive notices that may appear within Comstar's website or any of its
services or networks.
Any use of Comstar system resources that disrupts the normal use
of the system for other Comstar customers will be deemed an abuse of
system resources. Depending on the nature and the severity of the abuse,
Comstar may take any action it deems necessary to remedy the abuse,
including, but not limited to, sending an e-mail warning, disabling
a portion of the account, or suspending the account entirely.
To the extent that the disruption consumes Comstar's time, manpower,
and other resources, Comstar may bill the customer for such
disruption(s).
Comstar considers examples of system abuse to include, without limitation,
spawning multiples processes, consuming excessive amounts of memory,
bandwidth, or CPU for long periods of time, and staying attached to
modems while not really "active" on the line.
For dedicated and colocated hosting additional examples of system
abuse include, without limitation, running viruses, trojans, worms,
spyware, or hacking software that attempts to penetrate other
computers within or beyond Comstar's network.
Comstar reserves the right to cancel any account without notice at
any time and for any reason, including without limit for failure to
pay any applicable Comstar LLC fees or charges when due.
Cancellation requests by subscribers must be received by
via e-mail to
support@comstarllc.com, fax to 262-524-8985, telephone to 262-953-6000,
or postal service to Comstar's main office located at 2240 N. Grandview
Blvd, Waukesha, WI 53188. Such requests must be received before
the end of the current billing period in order to be processed by the
beginning of the next billing cycle. All accounts must be paid
in full concurrently with any cancellation request.
Unless otherwise waived*, Comstar offers technical support to assist customers with the
setup and configuration of their accounts. This policy outlines acceptable
use of Comstar's technical support resources.
Comstar's phone-based technical support is to be used when a customer
requires assistance with problems involving the process of dialing into
the Wauknet system and establishing an Internet connection, as well as with
problems concerning the sending and receiving of Internet E-Mail. Comstar
phone-based technical support is not to be used for questions regarding
setting up or writing WWW pages, nor is it to be used for assistance
on how to use any operating system, including (but not exclusive to)
Windows, MacOS, or UNIX. Comstar reserves the right to charge
a consulting fee for any inappropriate or excessive use of technical
support resources.
Other queries having to do with a customer's internet connection,
but not regarding a connection issue or an E-Mail issue should be asked
through our E-Mail based technical support department. You can receive
E-Mail based technical support from
support@comstarllc.com. Most E-Mail messages will be answered within
one business day.
Comstar does not offer technical support services by means other
than telephone or E-Mail -- support is not available by visiting our
administrative offices, except under special circumstances. Comstar does not offer technical support for
internet connections to other providers, support for internet services
offered outside of Comstar, or any other problem not related to connecting
to the internet through Comstar LLC or using Comstar's services. Although Comstar will try to offer
help for a variety of software packages available for internet access,
we may refer you to the software manufacturer for technical support.
Comstar is unable to offer technical support for pre-release software.
Comstar is not responsible for the performance of services provided
by organizations outside of Comstar: including the quality of a customer's
phone lines, the speed of internet connections not owned or operated
by Comstar, the operation or reliability of any internet server or computer
not owned or operated by Comstar.
Comstar is not responsible for any long-distance charges incurred
when using our dial-up numbers; the customer must check with their local
telephone provider to ensure that calling any of our access numbers
is a local call.
Comstar is not responsible for any incompatibilities with your hardware
or software and their interaction with Comstar's hardware.
* Some old accounts may have offered the option to waive
technical support. If a customer that has previously waived
technical support needs technical support, such services will be
provided. However, the customer will be charged $10 for the
support incident plus $3 to convert their account to standard. From
this point on the customer will no longer have technical support
waived and their monthly fee will increase accordingly.
Billing: Customers who pay monthly via a credit card will
not receive a bill. The customer's credit card statement acts as a receipt
of payment. If you need a receipt from Comstar in order to get reimbursed
from your employer, please contact Comstar at
support@comstarllc.com to request a receipt -- all receipts will
be E-Mailed.
Expiration of Accounts Paid by Credit Card: For customers
who are billed monthly to a credit card, the account will be open until
such time as the customer chooses to close the account or the credit
card is refused for insufficient funds or is expired. When a customer's credit card expiration date changes, it is the responsibility
of the customer to notify Comstar of the new expiration date.
New accounts: New accounts will be activated at the end of
the day when the credit card charge is accepted.
Credit Card Declines: When Comstar receives notice that a
credit card charge has been declined, Comstar will call and/or send
an E-Mail warning indicating that the credit card has declined the charge,
and that the account will be closed if Comstar LLC does not receive
a response. The customer has 10 days to respond. The customer may respond
by E-Mail to
support@comstarllc.com or by telephone to 262-953-6000. Failure
to respond within 10 days will result in the closing of the account.
Credit card accounts will not be re-opened until the user makes payment
arrangements with Comstar.
Credit Card Refunds: Customers wishing to close their
internet
accounts will be issued refunds only in the following circumstances:
Customer paid via credit card for several months in advance and requested
a refund on the unused portion. Customer paid via monthly credit card
charges and the customer wishes to close the account prior to the 15th
day of the billing cycle. In this case, half of the monthly fee will
be refunded upon request. Otherwise, the account will be terminated
at the end of the billing cycle.
Accounts paid by Cash, Check & Money Orders
Minimum payment terms: All payments made in the form of cash,
check or money order must be for three months minimum. New accounts
will not be opened until the first payment is received. Comstar must
receive payment for existing accounts by the renewal date. Please allow
at least three working days for mail sent via the US Postal Service
to reach us.
Renewals: When payment of an account is received by Comstar,
the account will remain active for the appropriate term which was paid.
Please include login name with payment to insure proper crediting of
your account.
Invoicing: Payment is to be received by Comstar by the renewal
date. If Comstar does not receive payment by the renewal date, an E-Mail
message will be sent to the account indicating that payment is due.
Payment must be received within ten days of the E-Mail notification.
Failure to make payment within 10 days will result in the closing of
the account. There will be no additional grace period without the authorization
of Comstar.
Checks Returned Due To Insufficient Funds: At any time a check
for payment of services is returned due to insufficient funds, E-Mail
will be sent to the account in question indicating that the account
holder will be given five days to make valid payment. There will also
be a $20 service charge in addition to the amount specified on the returned
check. After five days without receiving payment, the account
will be closed.
Re-opening of Closed Accounts: Any internet account closed due to non-payment,
late payment, or check returned due to insufficient funds, may be re-opened
only as a credit card account. Delinquent charges and a reactivation
fee of $10 will also be applied.
Business Accounts
Invoicing: Comstar will send an invoice to all business customers
unless the account holder wishes to pay by credit card or has made other
arrangements with Comstar. Comstar will mail the invoice for the current
term at the beginning of the current term. If additional services are
added during the term, Comstar may invoice separately for the portion
of services used until the next scheduled billing term.
New Accounts: New business accounts will be set up and invoiced
immediately according to the desired term of service. A business may
elect to be invoiced monthly, quarterly, or greater term.
Renewals: When payment of an account is received by Comstar,
the account will remain active for the appropriate term which was paid.
Please include login name and invoice number with payment to insure
proper crediting of your account.
Checks Returned Due To Insufficient Funds: At any time a check
for payment of services is returned due to insufficient funds, E-Mail
will be sent to the account in question indicating that the account
holder will be given five days to make valid payment. There will also
be a $20 service charge in addition to the amount specified on the returned
check. After five days without receiving payment, the account
will be closed.
Re-opening of Closed Accounts: Any account closed due to non-payment,
late payment, or check returned due to insufficient funds, may be re-opened
only as a credit card account.
Set-up charges
Charges for optional services that require additional labor such
as domain setup will be billed on the first invoice. Charges for optional
services that require additional expense to Comstar, such as setting
up a dedicated modem and login port, must be paid in advance.
